RMC Plumbing Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Collection of Personal Information

We collect personal information necessary to provide our plumbing services, including:

• Full name

• Contact details (phone number and email address)

• Service and billing address

• Details of your plumbing enquiry or job

This information is collected when you contact us, request a quote, book a service, or interact with our website.

 

2. Use of Personal Information

We use your personal information to:

• Provide and manage plumbing services

• Communicate with you regarding bookings and enquiries

• Prepare quotes and invoices

• Process payments

• Improve our services and customer experience

 

3. Disclosure of Personal Information

We respect your privacy and do not sell your personal information. We may disclose your information to:

• Employees or subcontractors involved in completing your job

• Third-party service providers (e.g. payment processors or IT support)

• Government or regulatory authorities where required by law

 

4. Data Storage and Security

Your personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. We take reasonable steps to safeguard your data both electronically and physically.

 

5. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

 

6. Website and Cookies

If you visit our website, we may collect non-personal information such as browser type, IP address, and pages visited to improve website functionality and user experience. Cookies may be used for this purpose.

 

7. Complaints

If you believe your privacy has been breached, you can contact us using the details below. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website or upon request.

 

9. Contact Us

For any questions, access requests, or complaints, please contact:
RMC Plumbing Services
Unit 2, 5 Major Street, Davenport WA 6233
Phone: 0412 287 673
Email: info@rmcplumbingservices.com.au

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